Our Process

From problem to working software.

No jargon. No surprises. You know exactly what's happening at every stage.

Phase 01

Discovery Call

30–60 minutes

We start by understanding your business inside and out.

What's Included:

Understand your business model and goals
Identify pain points and opportunities
Identify the executive owner who'll champion this internally
Discuss budget and timeline expectations
Determine if AI is a good fit for you
No commitment or obligation required

Outcome: You'll know if AI makes sense for your business, and what it would realistically take to get there.

Phase 02

Financial Impact Model & Build Plan

1–2 weeks

We create a custom roadmap specifically for your business.

What's Included:

Custom AI implementation roadmap
Financial impact modelling in rands for each opportunity
Technology and vendor recommendations
Prioritized action plan with timelines
Risk assessment and mitigation strategies

Outcome: A clear build plan and financial model, so you know exactly what you're committing to before any code is written.

Phase 03

Implementation

4–12 weeks

We build, integrate, and launch your AI solution.

What's Included:

Software development and customization
Integration with existing systems
Comprehensive testing and quality assurance
Team training and documentation
Launch support and monitoring

Outcome: A working system, fully integrated into your operations and ready to use.

Phase 04

Ongoing Support

Continuous

We ensure your AI investment keeps delivering returns.

What's Included:

Performance monitoring and reporting
Continuous optimization and improvements
Technical support and troubleshooting
New opportunity identification
Software updates and maintenance

Outcome: Ongoing improvements and support, so your investment keeps delivering.

The Framework

Three layers, one starting question.

AI doesn't replace people. It strengthens them. Every Deltum engagement starts by working out which of these three layers we strengthen first.

Layer 01

People

AI that helps individuals work better: communication, drafting, knowledge access, decision support. The day-to-day work each person does.

Internal copilots and assistants
Meeting summarisers and notes
Knowledge bases that answer questions
Drafting and review tools
Layer 02

Process

AI that runs work between people. Agents and automations that handle the steps that used to need someone to push the button.

Workflow and approval automation
Document processing pipelines
Customer service agents
Reporting and alerting systems
Layer 03

Product

AI built into what you sell. When the offering itself is the AI: a custom tool, platform, or service your customers use directly.

Customer-facing AI platforms
Industry-specific tools
Embedded intelligence in existing products
Net-new product lines

A quick note on data: Most SMEs have AI sprawl: staff on personal ChatGPT, others on Copilot, marketing using Jasper, no shared context. Before any build, we help consolidate what your team is already using so the data and learnings stay in one place. See AI Audit & Consolidation →

What Makes Deltum Different

We're not your typical consultancy.

Outcome-First

We only start when both sides agree on what success looks like. No tech for tech's sake.

South African Expertise

We understand the local market, regulations, and business environment.

Transparent Pricing

No hidden costs or surprise fees. You know exactly what you're paying for.

No Lock-In

You own the code and systems we build. No vendor lock-in or recurring license fees.

Human-First

We build AI that strengthens your team, not technology that replaces them. Capacity, not cuts.

Executive Ownership

Every engagement needs a named owner in your management team. Not a committee. Not 'the team'. If we can't agree on who that is, we don't start.

Frequently Asked Questions

How long does the entire process take?

From initial discovery call to launch typically takes 6–14 weeks. The strategy phase is 1–2 weeks, implementation is 4–12 weeks depending on complexity, and support is ongoing.

Do we need technical staff on our team?

No. We handle all technical aspects. You just need someone who understands your business processes and can provide feedback during development.

What if AI doesn't work for our business?

That's what the free discovery call is for. We'll honestly assess if AI makes sense for you, and if we can't see a clear path to measurable results, we'll tell you upfront.

How do you calculate ROI?

We look at revenue increase (new sales, improved conversion, faster processes) and cost reduction (automated tasks, reduced errors, less manual work). We provide detailed projections in the strategy phase.

Can we start small and scale up?

Absolutely. We always recommend starting with the highest-impact opportunity first. Once you see results, we can expand to other areas.

What happens after implementation?

You get 30 days of intensive launch support included. After that, ongoing support (20% monthly) includes monitoring, optimization, updates, and identifying new opportunities.

What if I just want to 'explore AI' for my business?

Then Deltum isn't the right partner yet. We work on specific outcomes with specific owners and specific timelines. Exploration without ownership rarely produces working software. Come back when you have one process, person, or product you'd like to change, and we'll model the impact from there.

Ready to Get Started?

Book your free discovery call today. No obligation, just honest advice.

Book Free Discovery Call